DaVita Medical Receptionist/Referral Coordinator - Bilingual (English/Spanish) Quimbayo in TAMPA, Florida

Medical Receptionist/Referral Coordinator - Bilingual (English/Spanish) Quimbayo

Description

HealthCare Partners, one of the country's largest operator of medical groups and physician networks, will continue to provide integrated care management as an operating division of DaVita HealthCare Partners, focusing on delivering outstanding healthcare across a broad range of services. HealthCare Partners works with its patients to help them live life to the fullest and strives to lead the transformation of the national healthcare delivery system to ensure quality, accessible and affordable care for all.

Since 1992, HealthCare Partners has been committed to developing innovative models of healthcare delivery that improve patients' quality of life while containing healthcare costs. HealthCare Partners manages and operates medical groups and affiliated physician networks in Arizona, California, Nevada, Florida, New Mexico, and Colorado. As of March 2015, HealthCare Partners had approximately 830,000 capitated under its care.

We are committed to bringing the benefits of coordinated care to our patients and to taking a leading role in the transformation of the national healthcare delivery system to assure quality, access, and affordable care for all.

If you're looking to make a difference with a large, financially stable, well-recognized medical group, DaVita HealthCare Partners may be the employer for you.

Overview:

Receptionist provides appointment scheduling, patient registration, cashiering, answering incoming calls and other related clerical functions; as a backup;The Care Coordinator is responsible to the Center Administrator and assists with medical management data entry and referral functions.

Essential Functions:

Receptionist Duties:

  • Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.

  • Represents JSA in a professional manner, following all JSA policies and procedures.

  • Receives incoming telephone calls in a prompt and courteous manner and performs clerical duties as directed.

  • Assists with the inventory and maintenance of business office supplies and the completion of business office reports.

  • Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to procedures.

Care Coordinator Duties:

  • Responsible for total coordination and processing of all patient referrals for specialty services.

  • Follows protocols for proper authorization and processing of all referrals.

  • Assists team in educating patient/family, follows JSA standing orders/protocols, assists patients with external resources when needed.

  • Communicates with the patient on a timely basis for all scheduling requirements. Coordinates pre-admission testing requirements with clinic personnel and patient.

  • Completes all administrative functions associated with referral activities in a timely manner.

  • Enters all referral, hospital, outpatient, DME and other patient specialty health service authorizations into the computer system according to JSA policy and procedure.

  • Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly.

  • Responsible for monitoring all referral reports not received and timely follow-up in accordance with JSA policy and procedure.

  • Other duties as assigned.

Qualifications

Education:

  • Minimum: High school graduate, GED or equivalent

Experience:

  • Minimum:Must be computer literate and have exceptional telephone skills.Demonstrated clerical skills (typing, filing, telephone courtesy)

  • Preferred:Medical office experience with referral processing for HMO.

Knowledge, Skills, and Abilities

  • Knowledge of HIPAA regulations

  • Knowledge of business office operations, telephone etiquette and basic bookkeeping principles

  • Knowledge of medical coding preferred

  • Possess excellent communication and organizational skills with the ability to multi task in a high pace environment with good organizational skills, set priorities, and meet deadlines

  • Results and goal-oriented with a philosophy for quality improvement

  • Must be computer literate

  • Possess high job accuracy, efficiency, and dependability

  • Must be able to display excellent telephone skill/switchboard etiquette

  • Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner using excellent customer service skills

  • Ability to read, write, speak and understand the English language fluently

  • Ability to travel locally may be required

  • Must have consistent, punctual and reliable attendance

  • Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner using excellent customer service skills

  • Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines

  • Results and goal-oriented with a philosophy for quality improvement

  • Possess high job accuracy, efficiency, and dependability

Primary Location FL-TAMPA - 33614

Req ID: 308756