DaVita Float Care Coordinator/Receptionist in ST. PETERSBURG, Florida

Float Care Coordinator/Receptionist

Description

Overview:

The Care Coordinator - Receptionist is responsible to the Center Administrator and provides a combination of referral coordinator and front office functions. This role is primarily responsible for assisting with medical management data entry and referral functions. As a secondary function, this role may also be called upon to perform appointment scheduling, patient registration, cashiering, answering incoming calls and other related clerical functions.

Essential Functions:

  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer.

  • Represents the Company in a professional manner, following all Company policies and procedures.

  • Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

  • Greets patients in courteous and polite manner.

  • Performs other duties as assigned.

  • Must have consistent, punctual and reliable attendance.

  • Ability to travel may be required.

Care Coordinator Duties:

  • Responsible for total coordination and processing of all patient referrals for specialty services.

  • Follows protocols for proper authorization and processing of all referrals.

  • Communicates with the patient on a timely basis for all scheduling requirements.

  • Coordinates pre-admission testing requirements with clinic personnel and patient.

  • Completes all administrative functions associated with referral activities in a timely manner.

  • Enters all referral, hospital, outpatient, DME and other patient specialty health service authorizations into the computer system according to Company policy and procedure.

  • Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly.

  • Responsible for monitoring all referral reports not received and timely follow-up in accordance with Company policy and procedure.

Receptionist Duties:

  • Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.

  • Receives incoming telephone calls in a prompt and courteous manner and performs clerical duties as directed.

  • Assists with the inventory and maintenance of business office supplies and the completion of business office reports.

  • Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to Company procedures.

  • Conducts all front office functions as requested

Qualifications

Education:

  • High school graduate, GED or equivalent.

Experience:

  • Demonstrated clerical skills (typing, filing, telephone courtesy).

  • Previous medical office experience with referral processing for HMO plans is preferred.

Knowledge, Skills, and Abilities

  • Must be able to display excellent telephone/switchboard etiquette.

  • Medical office experience preferred.

  • Knowledge of medical coding preferred.

  • Knowledge of business office operations and basic bookkeeping principles.

  • Must be computer literate.

  • Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills.

  • Ability to multi- task in a high paced environment with good organizational skills.

  • Ability to follow written and oral instructions and to work with general guidance.

  • Results and goal-oriented with a philosophy for quality improvement.

  • Possess high job accuracy, efficiency, and dependability.

  • Knowledge of medical equipment and maintenance.

  • Knowledge of HIPAA regulations.

  • Ability to read, speak, write, and understand the English language fluently.

DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of December 31, 2016, DaVita Medical Group’s 2,000 employed clinicians, 12,000 teammates, and network of 13,000 affiliated clinicians provided care for approximately 1.7 million patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.

DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.

Primary Location FL-ST. PETERSBURG - 33702

Req ID: 301437