DaVita Supervisor, Front Office in REDONDO BEACH, California

Supervisor, Front Office

Description

DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Nevada, New Mexico, Florida, Colorado and Washington in its pursuit to deliver excellent-quality health care in a dignified and compassionate manner. As of June 30, 2016 DaVita Medical Group (formerly HealthCare Partners) provided integrated care management for approximately 760,000 patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.

We are committed to bringing the benefits of coordinated care to our patients and to taking a leading role in the transformation of the national healthcare delivery system to assure quality, access, and affordable care for all.

If you're looking to make a difference with a large, financially stable, well-recognized medical group, DaVita Medical Group may be the employer for you.

OVERVIEW OF THE POSITION:

Responsible for supervising various departments within the health center, overseeing the daily operations of the health center areas of responsibility as determined by the health center, and providing direction, leadership and guidance to department staff.

ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

  • Oversees the management of one or more of the following health center departments: Medical records, Registration/Front Desk, Appointment Center, Switchboard, Transcription.

  • Oversees the front office functions for one or more of the following health center services or programs: Primary Care (Internal Medicine, Family Practice, Pedriatrics), Specialty Care (medical and surgical), Occupational Medicine Program, Urgent or Immediate Care, After-Hours Services (weekends or nights), Ancillary Services (Radiology or Physical Therapy).

  • Ensures department compliance with HealthCare Partners (HCP) and departmental policies and procedures.

  • Monitors appointment availability and makes recommendations for improving access and provider productivity.

  • Assists in the development and implementation of plans to improve patient satisfaction.

  • Coordinates programs to orient new patients.

  • Monitors expenditures and financial disbursements including the coordination of petty cash requests.

  • Assists the Administrator with long-range planning projects.

  • Takes responsibility for all operational functions of the health center in the absence of the Administrator as assigned.

  • Provides staff supervision including hiring, training, motivating, evaluation, counseling and termination of employees as necessary.

  • Participates in the development of policies and procedures.

  • Implements new or updated policies and procedures to ensure compliance with changes.

  • Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration, other Supervisors and departments.

  • Develops and implements departmental budgets, goals and required reports.

  • Adheres to Universal Precautions at all times.

  • Adheres to safety policies and procedures at all times.

  • Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

  • Performs additional duties as assigned.

Qualifications

EDUCATION:

  • High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.

  • Bachelor’s degree preferred.

EXPERIENCE:

Minimum:

  • Over 1 year and up to and including 3 years of experience.

  • Previous supervisory experience.

Preferred:

  • 3 years of experience in a healthcare setting.

  • Previous managed care and/or ambulatory care experience.

KNOWLEDGE, SKILLS, ABILITIES:

  • Computer literate.

  • Proficiency in Microsoft office applications (Word, Excel).

  • Ability to type 25 wpm.

  • Supervisory skills.

  • Excellent verbal and written communication skills.

  • Bilingual in English and Spanish (may be required).

DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.

Primary Location CA-REDONDO BEACH - 90277

Req ID: 309065