DaVita Desktop Technologist in Pasadena, California

DaVita Inc., a FORTUNE 500® company, is a leading provider of kidney care in the United States, delivering dialysis services to patients with chronic kidney failure and end stage renal disease. DaVita strives to improve patients' quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services. As of March 31, 2012, DaVita operated or provided administrative services at 1,841 outpatient dialysis centers located in the United States, serving approximately 145,000 patients. The company also operated 15 outpatient dialysis centers located in three countries outside the United States. DaVita supports numerous programs dedicated to creating positive, sustainable change in communities around the world. The company's leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.

DaVita - which is Italian for "giving life" - has more than 41,000 teammates (employees) around the nation working to provide superior patient care and exemplify the company's Core Values:

  • Service Excellence: Serving others - our reason for existing.

  • Integrity: We say what we believe, and we do what we say. We are trusted because we are trustworthy.

  • Team: One for All, and All for One! We work together, sharing a common purpose, a common culture and common goals.

  • Continuous Improvement: We never stand still; we are never satisfied.

  • Accountability: We don't say, "It's not my fault," or "It's not my job." We take responsibility for meeting our commitments - our personal ones as well as those of the entire organization. We take ownership of the results.

  • Fulfillment: We make a difference. We feel rewarded - personally and as a team - because what we do in our jobs is consistent with our goals and dreams.

  • Fun: We enjoy what we do. We know kidney dialysis is hard work; but even hard work can be fun.

OVERVIEW OF THE POSITION:

Responsible for providing the highest-level of technical support/expertise to Desktop Support Technicians and users. Assists Manager, Desktop Support with the scheduling of repairs, prioritizing of tasks and the technical management of projects. Researches, tests, recommends and implements new technologies. Helps identify, document and propose to the Manager, Desktop Support policies and procedures for improving service delivery and systems maintenance. Leads and directs the work of others. Assists in the proper management and administration of Asset Management, software delivery and all other systems and tools needed for the support of Technical Services operations.

ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

  • Acts as a backup to the Manager, Desktop Support and provides 24/7 to other technicians and end-users as required.

  • Assists Manager, Desktop Support with the management of tickets assigned to other technicians from the Customer Service Desk (CSD).

  • Leads the most technical and critical of desktop support projects from both project management and technical aspects. Leads cross-training activities for other technicians.

  • Assist in tracking of assets and licenses for desktop applications.

  • Interfaces with other IS technical leads/managers to develop project plans and provide solutions to the most sophisticated issues.

  • Interacts with HCP staff to resolve software/hardware problems and assist in systems and network installations and issues.

  • Coordinates users, internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.

  • Develops test plans and assists with application and hardware testing as needed.

  • Installs and configures work stations.

  • Assists in the installation and configuration of LAN devices at all sites and documents changes added to them.

  • Directs and assists in installations and moves of departments and facilities.

  • Responds accordingly to reports of trouble (includes all data, desktop and network issues) as presented by the CSD.

  • Ensures adherence to proper ticket communication protocol by announcing arrival, work performed, status and departure.

  • Contacts user about scheduling of problem resolution. Resolves problem and communicates with CSD status verification from outside contract vendor. Updates CSD system with problem resolution and follows-up with user.

  • Researches, QAs, proposes and assists in the implementation of new tools and technologies that can be used to make the department more efficient and provide for better management of assets.

  • Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

  • Performs additional duties as assigned.

Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.

  • Clinical outcomes consistently ranked above the national average.

  • Award-winning education and training across multiple career paths to help you reach your potential.

  • Performance-based rewards based on stellar individual and team contributions.

  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

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You must meet the qualifications for the job you are filling, with proper licensing (if applicable) to meet federal and state licensing requirements.

EDUCATION:

  • 1 or 2 years of post-high school education or a degree from a two-year college.

  • A+ certification.

  • MCP certification.

  • MCSE certification preferred. EXPERIENCE: Minimum:

  • Over 5 years and up to and including 7 years of experience supporting Desktop and Laptop Environments in Corporate Settings and Remote Users.

  • Experience in supervising and directing the efforts of small groups of technicians.

  • Experience with Windows 64 bit 7 desktop Support and deployment techniques.

  • Experience with Windows Office 2010.

  • Experience with Microsoft Active Directory. Preferred:

  • Over 6 years of experience in the field troubleshooting network and desktops/laptops issues.

  • Experience in dealing Corporate users

  • Experience in MDT imaging

  • Experience in supporting Microsoft Exchange in Mobile Devices. Mobile Iron/ Airwatch

  • Project management experience.

  • Experience with configuration and administration of Microsoft Security Server, SCCM 2007/ 2012, WSUS, Sophos Anti-Virus, MBAM and SCEP.

  • Some MAC-Apple PCs/Laptops knowledge is preferred.

KNOWLEDGE, SKILLS, ABILITIES:

  • Computer literate.

  • Deep knowledge of HCP systems and technical environment.

  • Ability to work from job order tickets with minimal supervision.

  • Ability to think logically and use problem-solving skills.

  • Ability to work with very detailed information.

  • Ability to work with other employees in determining the nature of equipment problem.

  • Ability to handle fluctuating volumes of work and prioritize to meet deadlines and needs of the user community.

  • Current California driver’s license, car insurance and a dependable vehicle.

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.

Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here .

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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.