DaVita IT Helpdesk/ Project Coordinator in Minneapolis, Minnesota

GENERAL PURPOSE OF THE JOB

This position will be responsible for helpdesk activities, maintaining inventory of IT equipment, keeping helpdesk knowledge base documentation up to date.

SUPERVISORY RESPONSIBILITIES: Position will not have supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

  • Track and troubleshoot desktop issues.

  • Work with DaVita IT to resolve and find root cause of IT issues.

  • Manage IT inventory.

  • Serve as Sys admin to add/delete users from IT systems.

  • Maintain and update the helpdesk knowledge base.

  • Research, collect and evaluate IT project data necessary to meet project reporting and evaluation requirements.

  • Provide technical assistance to teammates in the creation of project concept and project documents.

Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.

  • Clinical outcomes consistently ranked above the national average.

  • Award-winning education and training across multiple career paths to help you reach your potential.

  • Performance-based rewards based on stellar individual and team contributions.

  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

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MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

  • High school diploma or equivalent required

  • Bachelor’s degree in related area required or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a year-for-year basis

  • Three to five years experience in an IT support or analytical role

  • Excellent troubleshooting skills in a Microsoft/Windows environment.

  • General understanding of IT systems and getting familiar with DaVita systems

  • Intermediate to advance computer skills and proficiency in MS Project required; intermediate proficiency in MS Word, Excel, Access, PowerPoint, and Outlook required

  • Experience maintaining/creating process flow documents

  • Development of Project Plans, entry level

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ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions

  • Ability to independently complete tasks and recommend revisions when appropriate

  • Ability to monitor and track help desk tickets from start to completion

  • Skills to perform day-to-day operational tasks with limited direction

  • Ability to complete deliverables assigned by the IT project manager and ensure they meet the needs of the project

  • Skills to identify scope and risk issues impacting an IT project

  • Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening

  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

  • Demonstrated ability to work well with cross-functional groups

  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company

  • Approachable and open

  • Demonstrated professionalism and courtesy in responding to phone calls and emails

  • Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

  • Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem-solving skills

  • Demonstrated ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.

Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here .

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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.