DaVita Patient Relations Liaison in Miami, Florida

Looking for a job that will utilize your medical insurance and education skills with an emphasis on face-to-face patient interaction?

If you answered "YES" then we have the opportunity for you!

Patient Pathway is on a quest to find the newest member of our Patient Relations Liaison team for Miami , FL.

Patient Pathway is a new rapidly-growing team within DaVita, the nation's largest independent provider of kidney dialysis. As an integral part of this team of individuals, you will serve as a liaison between patients, physicians, hospitals, clinics, and healthcare insurance providers. We seek to utilize your knowledge base in patient education including medical insurance by connecting you face-to-face with our patients, and allowing you to deal effectively with their unique and sometimes difficult situations.

You have the opportunity to thrive in an independent, goal oriented work setting. Your multitasking skills will be put to the test as you intercept and respond energetically to the requests of your multiple constituents.

Did we mention that you will have the benefit of witnessing your positive impact in the lives of our patients daily?

As a teammate with Patient Pathway you will enjoy the stability of working with a well-established Fortune 500 company, while simultaneously experiencing daily impact in the lives of patients. You can be confident that fulfillment within your position and career advancement opportunities will abound!

All about Village Health.

Village Health is a Strategic Business Initiative of DaVita and is comprised of a dedicated team of specially trained nurses and professionals providing integrated care management to patients with kidney disease throughout the US. We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health.

Let's face it…the world of healthcare is dynamic and moves at the speed of light. Unlike many healthcare companies in the market today, we acknowledge that our teammates are our most important asset and we want to help them to feel fulfilled in their careers.

When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.

  • Clinical outcomes consistently ranked above the national average.

  • Award-winning education and training across multiple career paths to help you reach your potential.

  • Performance-based rewards based on stellar individual and team contributions.

  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.


(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

  • High school diploma or equivalent required; some college strongly preferred; Bachelor's degree in related area preferred

  • Minimum of two (2) years’ customer service experience required; healthcare experience with focus on patients preferred

  • Experience in patient registration preferred; knowledge of hospital procedures preferred; knowledge of dialysis a plus.

  • Strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as Medicare and Medicaid required

  • Intermediate computer skills and proficiency in MS Word, Excel, Outlook required; basic skills in PowerPoint required


  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions

  • Excellent organizational skills, attention to detail and follow through

  • Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly and effectively especially to audiences who may not be familiar with technical information

  • Demonstrated ability to work well with cross-functional groups and field operators

  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company

  • Approachable and open

  • Demonstrated respect and empathy for patients, physicians, hospital personnel, and teammates

  • Demonstrated proficiency in consultative skills when addressing complex inquires from clients, vendors and customers

  • Proven track record in meeting and accomplishing goals

  • Ability to contribute as a member of a team and to foster a positive work environment

  • Demonstrated time management skills and ability to work independently, handle multiple priorities with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through

  • Innovative approach to problem solving

  • Ability to provide reporting and communicate clearly and appropriately to respective audiences

  • Professional presence; ability to develop rapport and inspire confidence


Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

Vision requirement

Vision adequate to perform essential duties and responsibilities of position.


Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

  • Ability to lift minimum of 1 pound to a maximum of 20 pounds unassisted; ability to perform repetitive standing, sitting, walking, stretching, reaching, and at least moderate range of body motions.

  • Ability to hear and interact by phone and in person clearly and efficiently.


Level III - Moderate noise (examples: business office with computers and printers, light traffic)

No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. Normal risks associated with frequent business travel by plane, train, or car.

Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here .

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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.xml:namespace prefix = "o" /?>