DaVita Telecom Tech Associate in EVERETT, Washington

Telecom Tech Associate

Description

At the Everett Clinic, our purpose is simple - do the right thing - for our patients and each other. The philosophy allows us to recruit the best talent and enjoy a reputation as one of the most innovative and high-quality healthcare providers in the country.

Some say we are a medical group, but we like to think we're a large family. Our team cares about our patients and each other. We offer the best in quality care, advanced technologies and quality facilities.

Overview: Under direct supervision, is responsible for assisting with routine tasks relating to implementing, supporting, maintaining, and troubleshooting voice communication networks and as requested, wide area and local area data networks.

Schedule: 40-hours per week, Monday - Friday

The first two weeks of training require full time Monday thru Friday, 8am - 5pm. This is not optional. Please ensure you available to attend training before applying to this position.

Essential Functions:

Trouble shooting and resolving problems

  • Does problem identification, isolation, resolution of first and second level voice problems.

  • Assists with escalating and handing off problems when necessary and assists in providing proper documentation and communication at handoff points.

  • Assists with coordinating technical staff support (internal and external) for escalated problems. Works to resolve all issues in a timely manner.

  • Assists with logging, documenting, and communicating problems and resolutions. Assists with creating and implementing problem incident response procedures.

  • Assists with proactively identifying problem areas with trending activities and reports.

  • Works with vendors as necessary to identify and resolve issues.

Network performance and operations

  • Assists with identifying and implementing performance and operational improvements. Assists with monitoring and identifying performance and operational problems.

  • Assists with voice network performance trending, documenting, and reporting.

  • Assists with voice network capacity planning and implementing and assists with capacity monitoring and reporting.

  • Assists with, creates and maintains voice network documentation.

  • Assists with identifying security issues and creating and maintaining security incident response procedures.

Hardware devices and software, new technologies, projects

  • Assists with planning (including cost estimates), designing, configuring, implementing, maintaining, and supporting network and voice hardware devices and software, and voice system management tools.

  • Identifies, evaluates, recommends, and implements new network and voice technologies.

  • Assists with planning, estimating, and implementing new network and voice system infrastructure.

  • Backup, restore, and system recoveries

  • Administers backups/restores for all voice systems.

Desktop management

  • Monitors, trouble shoots, and installs desktop voice hardware and software.

  • Support workstations running voice integrated applications.

Communicating and alerting

  • Assists with notifying and alerting appropriate Clinic and IT staff for all voice network and system outages and slowness (planned and unplanned) as well as any changes (as part of change management).

  • Assists with documenting and reporting on all outages and slowness.

Change management and patching

  • Initiates change requests and reviews with appropriate IT and Clinic staff ahead of the change.

  • Communicates and reviews post change status and results with appropriate IT and Clinic staff. Updates network documentation to reflect change.

  • Notifies and communicates emergency changes with appropriate IT and Clinic staff.

  • Identifies and installs required patches to voice hardware and/or software.

  • Documents and reports on all voice network change

Strategic planning, disaster recovery, and redundancy

  • Assists in creating and maintaining short and long-term voice and data network architecture plans (including cost estimates) and connectivity strategies.

  • Assists in recommending and implementing disaster recovery and redundancy plans.

  • Assists in leading the recovery from a disaster or voice system outage.

Performs other duties as assigned.

Qualifications

Education: Bachelor’s Degree preferred or comparable experience.

Experience:

  • Minimum of one year working with local and wide area information system networks preferred.

  • Minimum of one years’ experience or training supporting NEC PBX systems in a large corporate environment, ACD, and call accounting systems is required.

Certificate/License: Preferred NEC certification on SV8500, SV8100, and NEAX2400

Knowledge:

  • Knowledge of NEC SV8100, NEAX 2400 and SV8500.

  • Knowledge of administration of NEC SV8500, NEAX2400, Global Navigator 6.x, SV8100 system, Call CenterWorx ACD system, Enghouse EICC ACD System.

  • Knowledge of administration AVST voice mail system.

  • Knowledge of operations of a large corporate voice network inclusive of multiple PBX’s, voice mail systems and DS-1 transport network.

  • Knowledge of how databases store and retrieve information. Knowledge of how to protect a voice network from both internal and external attack.

  • A working understanding of the change management process.

Skills:

  • Good problem troubleshooting skills.

  • Good interpersonal and presentation skills.

  • Provide good customer service, communicating clearly with IT staff and Clinical staff.

Abilities:

  • Ability to assist in planning, developing and implementing strategic, disaster recovery, and redundancy plans.

  • Ability to identify, plan, and implement new voice network and server technologies and projects.

  • Ability to voice network capacity planning and implementation.

  • Ability to set up backups/restores of voice systems, identifying and installing necessary patches or software upgrades, and create and maintain voice network documentation.

  • Ability to recover voice hardware from different kinds of failures with minimal downtime/data loss.

  • Ability to utilize management tools to analyze and resolve any voice issues.

  • Ability to troubleshoot and recover degraded or failed voice hardware.

  • Ability to negotiate hardware specifications based on vendor/project criteria.

  • Ability to configure and troubleshoot Voice, WAN, LAN, and WLAN technologies.

  • Ability to be professional, calm and collected, even in the face of serious adversity.

  • Ability to develop and maintain good vendor and business partner relationships.

  • Able to handle more than one task at a time.

  • Able to work under the direction of senior and/or lead Telecommunications Engineer and in a team environment.

DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Nevada, New Mexico, Florida, Colorado and Washington in its pursuit to deliver excellent-quality health care in a dignified and compassionate manner. As of June 30, 2016 DaVita Medical Group (formerly HealthCare Partners) provided integrated care management for approximately 760,000 patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.

We are committed to bringing the benefits of coordinated care to our patients and to taking a leading role in the transformation of the national healthcare delivery system to assure quality, access, and affordable care for all.

If you're looking to make a difference with a large, financially stable, well-recognized medical group, DaVita Medical Group may be the employer for you.

Primary Location WA-EVERETT - 98203

Req ID: 306763