DaVita RN Call Assist Center - 35/hrs per week in EVERETT, Washington
RN Call Assist Center - 35/hrs per week
At the Everett Clinic, our purpose is simple - do the right thing - for our patients and each other. The philosophy allows us to recruit the best talent and enjoy a reputation as one of the most innovative and high-quality healthcare providers in the country.
Some say we are a medical group, but we like to think we're a large family. Our team cares about our patients and each other. We offer the best in quality care, advanced technologies and quality facilities.
Under general supervision, the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state of the art telecommunications, information technology and approved protocols; to clients ensuring the efficient use of medical and nursing, facilities and equipment and to provide excellent customer service.
SCHEDULE: Monday 8am-8pm, Tuesday 9am-6pm, Thursday 8am-5pm, and Friday 8am-5pm Average 35 hours per week (0.88 FTE)
The first two weeks of training require full time Monday thru Friday, 8am - 5pm. This is not optional. Please ensure you available to attend training before applying to this position.
Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
Able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
Documents all inquiries according to department standards for legal/statistical purposes
Excellent written and verbal communication skills
Able to problem solve issues independently as well as work with teams collaborativelysituations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and thenursing process.
Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
Ensures performance standards are met and accepts constructive
Performs other duties as assigned.
- Graduate from an accredited school of Nursing and/or BSN
1 year prior Call Center Nursing experience preferred.
Minimum of three to five years’ experience in a clinical setting (Med/Surg, critical care, ER, etc.), Case Management preferred, disease management, home health, discharge planning, utilization review, patient education and telephonic nursing.
American Academy of Ambulatory Care Nursing (AAACN) preferred.
- Knowledge of professional nursing theory and practice to give & evaluate patient care.
Skill in applying & modifying the principles, methods and techniques of professional nursing to provide on-going patient care.
Critical thinking skills, ability to interpret, adapt and apply guidelines and procedures.
Computer skills to include EHR (EPIC), Intranet, Outlook, and Lab and Radiology Information Systems.
Demonstrates an ability to communicate (verbal & written) and maintain good relationships with medical staff, management, customers, & other departments.
Knowledge and ability to teach and apply current theories, techniques and practice.
DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Nevada, New Mexico, Florida, Colorado and Washington in its pursuit to deliver excellent-quality health care in a dignified and compassionate manner. As of June 30, 2016 DaVita Medical Group (formerly HealthCare Partners) provided integrated care management for approximately 760,000 patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.
We are committed to bringing the benefits of coordinated care to our patients and to taking a leading role in the transformation of the national healthcare delivery system to assure quality, access, and affordable care for all.
If you're looking to make a difference with a large, financially stable, well-recognized medical group, DaVita Medical Group may be the employer for you.
Primary Location WA-EVERETT - 98203
Req ID: 306555