DaVita Adherence Supervisor in Coppell, Texas
The Supervisor supports the Value-Added Services and team by helping to drive Adherence delivery through team management and deep understanding of technical processes. In addition to driving team and assisting in the program deliverables, seeking out opportunities to improve operational efficiency and productivity. The team is responsible for evaluating and launching the next generation of growth engines for DaVita Rx as well the delivery of several high exposure products to the DaVita Village and key pharmaceutical partners.
Accountabilities and Deliverables:
Manage productivity to drive completion of Adherence for a roll out period
Summarize and communicate daily operational metrics to management
Communicate effectively to leadership team on team’s progress and any areas of risk
Ensure quality and accuracy of team’s work upstream
Own quality management process in clinical, insurance data and Adherence materials that will deliver to pharmaceutical partners and the DaVita village
Assist in the development and implementation of Standard Operating Procedures (SOPs) for department
Manage department within assigned budget
Participate in budget formulation as requested
Perform other duties as assigned or required
Help direct reports overcome any organizational obstacles encountered during projects
Provide direct supervision and work direction for department teammates in a high production environment
Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absences
Recruit, train, motivate and coach teammates to achieve continuous improvement and operational excellence
Assist in the development and maintenance of teammate training, reference and audit tools
Know, understand, follow, implement, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environment
Ensure all DaVita employment processes are completed timely and in compliance with DaVita policy and any applicable laws including but not limited to ePCNs, Performance Development Reviews, teammate records maintained, etc.
Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals
Maintain familiarity with and communicate to teammates DaVita programs impacting teammates (including but not limited to Triple Crown)
Address teammate relations issues appropriately and escalate to Manager as necessary
Understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment
Review and approve time cards of direct reports for bi-weekly payroll
Track overtime, attendance, and PTO
Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals
Bachelor’s degree preferred
Minimum of 4 years’ experience in pharmacy, health care and/or insurance industries required
Minimum of 2 years’ supervisory experience required
Intermediate computer skills and proficiency in MS Word, PowerPoint, and Outlook required
Demonstrated flexibility and ability to adapt easily to a fast-paced, changing environment and to follow through on tasks and assignments
Ability to meet deadlines and to adjust priorities appropriately in an evolving work environment with shifting time frames
Minimum of 4 years’ experience in pharmacy, health care and/or insurance industries requiredMinimum of 2 years’ supervisory experience requiredIntermediate computer skills and proficiency in MS Word, PowerPoint, and Outlook requiredDemonstrated flexibility and ability to adapt easily to a fast-paced, changing environment and to follow through on tasks and assignmentsAbility to meet deadlines and to adjust priorities appropriately in an evolving work environment with shifting time frames
The DaVita Village Difference
Industry-leading patient care with clinical outcomes ranked above the national average.
Dynamic leadership grounded in Core Values, Mission and clearly defined goals for you.
Diverse, team-driven culture that supports you.
Commitment to developing you and the chance to explore multiple career paths.
Stability and strong financial results - 10 years of steady revenue growth.
Performance-based compensation and rewards for your hard work.
A commitment to the greater good: We are a community first, a company second.
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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.