DaVita Patient Support Representative (Mountain View) in COLORADO SPRINGS, Colorado

Patient Support Representative (Mountain View)


Mountain View Medical Group, a DaVita Medical Group


Summary: Responsible for many areas within the front desk area that include, but are not limited to: acknowledge and greet patients and visitors, collect co-payments and outstanding patient balances, accurately code encounter forms, take phone messages for the providers and staff, and balance batches.

Essential Duties and Responsibilities include the following, other duties may be assigned:

  • Greet each patient and answer phones promptly and with a smile.

  • Ensure prompt/courteous service to each patient as they arrive.

  • Put current patient appointment chart up and notify MA/RN.

  • Maintain cleanliness of Waiting room.

  • Assist with medical records as needed.

  • Facilitate clarification of patient billing questions and refer to appropriate staff for resolution.

  • Inform patient of any requirements needed for their appointment (i.e. fasting, insurance cards, bring medications, etc.).

  • Make reminder phone calls for next day’s appointments.

  • Promptly notify patient of any wait for provider, and offer options to wait or reschedule.

  • Process patients/information for ancillary services as required by site policy.

  • Effectively diffuse confrontational situations.

  • Take accurate and complete phone messages according to provider requirements.

  • Obtain pharmacy name on med refills and direct patient to call pharmacy if appropriate.

  • Register patients and assist with completion of required forms.

  • Make copies of insurance card/demos for check out and provider/lab/radiology as needed.

  • Prepare all charts for the following day’s appointments according to provider requirements.

  • Collect encounter form from each patient upon exiting.

  • Collect copay and any outstanding balance on accounts.

  • Schedule patients for follow-up appointments according to provider templates/directions.

  • Document No Show/Cancellations in IDX and in chart and route chart appropriately as per provider request.

  • Interact respectfully and courteously with all patients, visitors and colleagues.

  • Maintain friendly, caring, and helpful demeanor.

  • Recognize office emergencies, safety and security breaches, and notify appropriate personnel immediately.

  • Understand, observe, and comply with OSHA, Safety, MVMG and site policies and procedures.

  • Adhere to universal precautions, engineering work practice controls, personal protective equipment, and ergonomics policies, as applicable, to insure own and others' safety.

  • Understand, observe, and comply with HIPAA rules and regulations.

  • Any additional job related duties as assigned by Practice Manager and/or designee.

Current Openings:

Pediatric Acute Care Clinic - 8890 N. Union (part-time)

About Our Company:

Mountain View Medical Group (MVMG), a DaVita Medical Group, is a team of professional caregivers delivering high quality primary care and multi-specialty services in 14 clinics throughout the Pikes Peak region. Our mission is to enhance the health and lives of our patients and their families. MVMG was formed in 2000 by a group of primary care physicians who decided to create their own independent medical group. From the very beginning we have been committed to being the best patient care group in the region; “Excellence Inspired by Compassion” is our way of life. We strive to meet the challenges of an ever-changing healthcare environment; as of February 2017, we merged with DaVita Medical Group so as to allow us to expand our ability to serve this region and continue providing the highest levels of care to our patients and their families.

DaVita Medical Group, formerly known as HealthCare Partners, is one of the nation’s leading independent medical groups. Founded in California in 1992 with a focus on becoming a role model for integrated and coordinated care, the organization has grown to include Healthcare Partners Nevada, ABQ Health Partners, JSA Medical Group, Colorado Springs Healthcare Partners, and The Everett Clinic. Today, our national community is made up of more than 13,500 employed and affiliated physicians who care for more than 1.5 million patients.



  • High School graduate or equivalent required.

  • Six months’ prior customer service experience required; preferably face-to-face contact, heavy telephone duties and cash handling experience.

  • Medical terminology knowledge preferred.

  • Six months’ prior experience in healthcare/medical field, preferred.

Other Skills and Abilities:

  • Excellent communication skills.

  • Ability to work effectively with teammates in a cooperative team environment.

  • Ability to work independently with minimal supervision or direction, and asks appropriate questions when needed.

  • Ability to accept feedback in a positive and constructive manner.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.

DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Primary Location CO-COLORADO SPRINGS - 80919

Req ID: 308185