DaVita Service Desk Professional – Future Opening in Brentwood, Tennessee
to rapid growth and internal career advancement, our team will be hiring
multiple Service Desk Professional positions in our Malvern, PA headquarters in
the near future. We will be looking for individuals to solve IT problems in a
timely manner, document known issues and solutions, work with project teams to
gather product and process knowledge, and escalate (when necessary) to minimize
computer downtime for DaVita teammates, partners, and customers. This is an
over-the-phone, IT Technical Support position that includes, but is not limited
to, supporting desktop applications and programs, network troubleshooting, and
clinical application support.
the future positions are open we will contact directly to schedule a phone
Usingbasic IT Knowledge and problem solving skills, ask the appropriate probingquestions to determine, diagnose and solve computer-related issues
Using ITtools and expertise, apply the appropriate solution to address the issueand resolve the majority of IT incidents encountered at first contact, ina timely manner
Providemaximum customer service and issue ownership
Provideon-call support as scheduled during non-business hours and holidays
Log anddocument trouble-shooting steps taken, and solutions applied, in a mannerconsistent with current knowledgebase practices
Whennecessary, escalate incidents to the appropriate next level support team
Communicatewith customers, providing status updates and follow-up to ensuresatisfaction
Communicatetrends and undocumented issues to supervisor, Floor Coach, NOC, and otherIT teams as necessary
Completeadditional tasks and projects as assigned by Service Desk leadership
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Associate’sdegree in Computer Science/Information Systems (or similar technicalmajor) from an accredited college (Bachelor’s degree preferred)
Sixmonths of related experience
Acombination of experience and/or technical certifications may beconsidered in lieu of the educational requirements
Knowledgeof computer, printer, and network troubleshooting and installationprocedures
Demonstratedability to diagnose and troubleshoot Microsoft products
Demonstratedability to solve issues with healthcare/clinical applications
Commitmentto DaVita’s values of Service Excellence, Integrity, Team, ContinuousImprovement, Accountability, Fulfillment and Fun with ability todemonstrate those positively and proactively to patients, co-workers,management, physicians, and/or vendors in every day performance andinteractions
Demonstratedability to work in a team environment as well as independently
Superiorcustomer service skills and phone etiquette
Abilityto work evening , weekend, and holiday coverage as needed and scheduled
Abilityto travel up to 5%
Abilityto deal with confidential information and/or issues using discretion andjudgment.
About Information Technology
The Information Technology Department designs, develops and maintains
software programs required to keep DaVita on the leading edge of medical
technology. DaVita's Information Technology Department has both clinic facing
and non-clinic facing subgroups that provide our clinician teammates the tools
to provide quality patient care. DaVita IT utilizes designers, developers,
system architects, project managers, application architects, nurses, trainers
and many more professionals to incorporate the technology needs of our
clinicians, business and physician customers.
Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
To learn more about our Village and the world of dialysis, click here .
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is an equal opportunity/affirmative action employer. As such, DaVita
makes hiring decisions solely on the basis of qualifications and experience,
and without regard to age, race, color, religion, sex, gender identity, sexual
orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.